Patient Scheduler – On-site Call Center (Full Time)

About the role

The Patient Scheduler provides quality customer service by communicating with patients over the phone and coordinating diagnostic therapy and other procedures for UHealth. This on‑site call center position works Monday‑Friday, day shift.

Key responsibilities

• Answer incoming calls and contact patients to schedule exams and procedures.
• Verify and screen patient information for accuracy.
• Use scheduling software and multiple computer applications to book exams across various modalities.
• Review prior imaging reports and ensure compliance with medical terminology and scheduling protocols.
• Obtain required information from referring physicians or patients, including labs, pre‑medication, and implant details.
• Educate patients on exam preparation and answer related questions.
• Notify appropriate parties of any special requirements and adhere to university policies.

Required profile

• High school diploma or equivalent.
• Minimum 1 year of relevant scheduling or customer service experience.
• General knowledge of office procedures and operations.
• Ability to handle confidential information with discretion.

Required skills

• Scheduling software
• Medical terminology
• Data entry

What we offer

• Competitive salary
• Comprehensive benefits including medical, dental, tuition remission