Patient Registration / Customer Service Representative (PRN)

About the role

R1 RCM is recruiting a Patient Registration / Customer Service Representative for LifePoint Haywood Regional Medical Center in Clyde, on a PRN basis with a minimum of 48 hours a month and 24 on-call hours, with additional shifts available. The role is the first point of contact for patients checking into the hospital, and training is provided so no healthcare background is required.

Key responsibilities

• Register patients using multiple computer systems
• Answer phones and gather information quickly and accurately
• Help patients navigate the registration process and answer questions with confidence and compassion
• Assist patients who may be ill, anxious or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Required profile

• High school diploma or GED
• Strong customer service experience
• Ability to pass a background check, drug test and meet vaccination requirements
• Preferred: medical or healthcare experience (not required)

What we offer

• Base pay of $14.50 - $18.99 per hour, depending on role, level, location, experience and education
• Training from the ground up, covering insurance basics and hospital workflows
• A supportive team environment