Patient Navigator – Full‑Time, Miami

About the role

The University of Miami/UHealth Department of Site Disease is seeking a full‑time Patient Navigator to support patients in Miami. The role focuses on removing barriers to care, coordinating treatment plans, and ensuring follow‑up of services ordered by caregivers.

Key responsibilities

• Conduct patient evaluations to gather information for effective treatment planning.
• Assist patients in accessing eligible insurance and social service programs.
• Provide appointment reminders and act as a liaison between patients and providers.
• Identify and resolve real or perceived barriers to care.
• Educate and counsel patients on health‑related and life‑situational issues.
• Maintain up‑to‑date knowledge of community health, welfare resources, and other support programs.
• Handle telephone communications, obtain medical records, and manage consent documentation in compliance with HIPAA.

Required profile

• High school diploma or equivalent.
• Minimum of three years of relevant experience in patient navigation, case management, or a similar role.
• Ability to process confidential information with discretion.
• Strong oral and written communication skills.
• Professional composure in stressful situations and effective interpersonal relationships.

Required skills

• Knowledge of HIPAA regulations and consent procedures.
• Proficiency in telephone etiquette and record‑retrieval processes.