Patient Access Representative – Part‑Time

About the role

The University of Miami Health System is seeking a friendly, professional Patient Access Representative to be the first point of contact for patients and visitors at the UHealth Tower. This part‑time, on‑site position works evenings and occasional weekends, providing essential front‑desk support and ensuring a smooth patient experience.

Key responsibilities

• Greet visitors, patients, vendors, and staff, directing them to the appropriate location.
• Answer inbound calls, place outbound calls, and provide courteous, accurate information.
• Respond to general inquiries and forward non‑routine requests to the appropriate department.
• Perform basic administrative tasks such as sorting mail, handling faxes, and troubleshooting office equipment.
• Maintain departmental directories, visitation logs, and a tidy reception area.
• Place orders for supplies as directed by department leadership.
• Project a professional appearance and pleasant demeanor at all times.

Required profile

• High school diploma or equivalent.
• Minimum of one year of relevant customer‑service or front‑desk experience.
• Strong oral and written communication skills.
• Ability to handle confidential information with discretion.
• Attention to detail and accuracy in data entry.

Required skills

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental, and tuition remission.
• Opportunity to work in a leading academic medical center serving South Florida and beyond.