Patient Access Representative

About the role

The University of Miami’s UHealth department is seeking enthusiastic Patient Access Representatives to be the first point of contact for patients, visitors and staff at its downtown Miami campus. In this role you will greet individuals in person or by phone, ensure smooth registration processes and help collect financial responsibilities.

Key responsibilities

• Provide a welcoming and professional first impression to all internal and external customers.
• Perform on‑site patient registration quickly while maintaining safety, quality and compliance with UHealth policies and federal regulations.
• Collect and verify patients’ self‑pay responsibilities, including co‑pays, deductibles, co‑insurances and outstanding balances for both technical and professional services.
• Assist with cash handling and ensure accurate financial transactions.
• Support departmental needs by performing additional duties as assigned.

Required profile

• High School Diploma (required for all levels).
• Relevant experience: 1 year for Representative 1, 2 years for Representative 2, 3 years for Representative 3.
• Excellent verbal and written communication skills in English.
• Strong critical‑thinking, problem‑resolution and customer‑service abilities.
• Ability to work effectively in a fast‑paced, high‑stress environment with minimal supervision.

Required skills

• Bilingual ability (English/Spanish, English/Creole, English/French, English/Arabic) is a plus.
• Knowledge of medical terminology preferred.
• Proficiency in mathematical calculations and cash management.