Patient Access Representative – Front Desk (Full-Time)

About the role

The Patient Access Representative serves as the first point of contact for patients and visitors at the UHealth Tower. This on‑site position requires a professional, welcoming demeanor and the ability to manage inquiries both in person and over the phone.

Key responsibilities

• Greet visitors and direct them to their requested destinations.
• Answer incoming calls, place outgoing calls, and provide exceptional customer service.
• Respond to general questions, forwarding non‑routine requests to appropriate staff.
• Perform administrative tasks such as sorting mail, handling faxes, and troubleshooting office equipment.
• Maintain department directories, visitation logs, and a tidy reception area.
• Place orders for department supplies as requested by leadership.
• Project a professional appearance and pleasant demeanor to create a welcoming atmosphere.
• Adhere to university and unit‑level policies, safeguarding assets.

Required profile

• High school diploma or equivalent.
• Minimum of 1 year of relevant experience.
• General knowledge of office procedures and operations.
• Strong attention to detail and accurate data entry.
• Effective oral and written communication skills.
• Ability to handle confidential information with discretion.

Required skills

• Data entry

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental, and tuition remission.
• Opportunity to work within South Florida’s only university‑based health system.