Patient Access Manager – Full Time

About the role

The University of Miami’s Bascom Palmer Eye Institute is seeking a full‑time Patient Access Manager to lead the Patient Access Department. This role ensures smooth patient entry into services, accurate data handling, and timely payment collection while supporting the institute’s operational excellence.

Key responsibilities

• Recruit, supervise, train, and discipline staff; prepare performance reports.
• Oversee daily registration, data entry of biographical and financial information, and payment collection.
• Verify insurance eligibility and ensure accurate chart documentation before clinic visits.
• Serve as the department expert on registration, insurance verification, and documentation guidelines.
• Assist in developing and implementing the annual department budget.
• Collaborate with senior leadership on strategy, operational initiatives, and policy development.
• Maintain knowledge of relevant regulations and educate staff on changes.
• Establish and assess internal controls, ensuring compliance with university policies.

Required profile

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 3 years of relevant experience in healthcare operations or patient access.
• Strong operational management, organizational development, and financial oversight abilities.
• Proven team‑leadership skills with the ability to foster a collaborative environment.
• Excellent verbal and written communication skills.

Required skills

• Microsoft Office

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental, and tuition remission.
• Opportunities for professional growth within a leading eye‑care institute.