Patient Access Customer Service Representative

About the role

R1 is a revenue cycle technology company serving hospitals, health systems and medical groups. It is hiring an on-site Patient Access Customer Service Representative in Sylva, NC (LifePoint Harris Regional Hospital) and Franklin, NC (LifePoint Harris Medical Park of Franklin), with multiple shift options available. The representative is the first point of contact for patients, helping them get fast, compassionate and accurate access to care.

Key responsibilities

• Assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Minimise delays in registration and answer questions with confidence, clarity and compassion
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians and care teams to ensure smooth patient flow

Required profile

• High School Diploma or GED
• Ability to pass a background check, drug test and meet vaccination requirements
• Experience with patient access, medical registration, insurance verification or front desk is a plus (not required)

Required skills

• Exceptional customer service, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask, prioritise quickly and pay close attention to detail

What we offer

• Base pay of $14.50 - $18.99 per hour, depending on role, level, location, experience and education
• Training provided, with exposure to revenue cycle, insurance processes and hospital operations
• A supportive team environment and opportunities for growth within R1