PAS Intake Specialist Lead

About the role

The PAS Intake Specialist Lead works under minimal supervision to provide advanced patient scheduling, referral intake, preregistration and coordination support for Simmons Cancer Center. The role processes oncology referrals, ensures patient demographic and insurance information is complete, coordinates scheduling with subspecialty providers and supports a timely, organized intake process. The work arrangement is hybrid, with a 3-month onsite training period, monthly onsite rotations and designated anchor days.

Key responsibilities

• Provide direction, development and guidance to staff; lead, train and motivate them to meet goals and objectives.
• Review daily, edit and update records, report updates and corrections, and implement process improvements in the Patient Access Department.
• Assist the manager with daily operations and the department schedule, ensure staff coverage for all shifts and make supervisory decisions in the absence of the Director and Manager.
• Obtain essential information for intake, verification and pre-certification of patient accounts with 98% accuracy, document it in the computer system and maintain productivity standards.
• Verify insurance coverage and benefits for transplant phases, input data into the database, and work with the Case Manager if a separate letter of agreement is needed.
• Coordinate with Case Management and physicians' offices for additional information needed for pre-authorization, and re-verify ER, observation and day surgery patients converted to inpatient status.
• Work with the Financial Counselor to identify funding sources and third-party billing information, and track key performance indicators.
• Maintain policies and procedures, comply with local, state and federal rules, assist with JCAHO preparation, attend meetings and complete special projects.

Required profile

• Bachelor's degree in a related field or two years of college.
• Two years of related experience with a bachelor's degree, or three years of collection, financial counselor, verification or related medical administrative experience with two years of college.
• For candidates with only two years of college, an (LVN) Licensed Vocational Nurse certification is required upon hire.
• Preferred: 3+ years of patient scheduling, referrals, insurance verification or related medical administrative experience, and an (LVN) certification.

What we offer

• PPO medical plan available day one at no cost for full-time employee-only coverage, with 100% coverage for preventive care.
• Paid time off and paid parental leave benefit.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Wellness programs and tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) qualified employer.