Parts Specialist

About the role

O'Reilly Auto Parts is hiring a Parts Specialist for its Rock Island, Illinois store. The role provides retail and installer customers with a high level of service and supports store management with assigned tasks. Bilingual candidates are encouraged to apply.

Key responsibilities

• Promote company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call and Related Selling.
• Greet retail and walk-in customers promptly and help them select merchandise.
• Assist managers and installer service specialists with professional customers.
• Answer phone calls, look up parts and quote prices, recommend premium items and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer, handle cash and checks, make change and process credit card transactions.
• Process exchanges and returns, resolve customer complaints and complete the daily image maker and planogram updates.
• Help with returns to the distribution center, monthly stock adjustments and inventory cycle counts.
• After training, operate the brake lathe and other store test equipment, and perform in-store services such as installing wipers, testing batteries and scanning trouble codes where permitted.
• Occasionally drive a delivery vehicle when business needs dictate.

Required profile

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service, while multitasking between phone and in-store customers.
• Completion of assigned company training.

Required skills

• Desired: familiarity with automotive parts, cataloging, the Weatherly index system and automotive sales or service.
• Desired: ASE certification and fluency in multiple languages (Spanish highly desired).

What we offer

• Pay range of $15.00 - $20.00 per hour, with possible premiums for schedule, facility, season or work performed.
• Paid time off, stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental and vision insurance with an optional FSA.
• Tuition assistance, team member wellbeing programs and career growth opportunities.