Parts Specialist

About the role

O'Reilly Auto Parts is hiring a Parts Specialist for its store in Fayetteville, NC. The role provides retail and installer customers with a high level of service and supports store management with assigned tasks. Bilingual candidates are encouraged to apply.

Key responsibilities

• Follow and promote company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling and Rock the Lot.
• Greet walk-in customers promptly and help them select merchandise.
• Assist managers and installer service specialists with professional customers.
• Answer phone calls, look up parts and quote prices, recommend premium and related items and offer the Low-Price Guarantee.
• Maintain the cash drawer, accept cash and checks, make change and process credit card transactions.
• Process exchanges and returns, resolve customer complaints and complete the daily image maker and planogram updates.
• Help with returns to the distribution center, monthly stock adjustments and inventory cycle counts.
• After training, operate the brake lathe and other store test equipment, and perform in-store services such as installing wipers, testing and charging batteries, scanning trouble codes and replacing headlight capsules where state and local laws allow.
• Occasionally drive a delivery vehicle when business needs dictate, meeting company driving eligibility requirements.

Required profile

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service, while multitasking between phone and in-store customers.
• Completion of assigned company training.

Required skills

• Desired: familiarity with automotive parts, cataloging, the Weatherly index system and automotive sales or service.
• Desired: ASE certification and fluency in multiple languages (Spanish highly desired).

What we offer

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental and vision insurance with an optional FSA.
• Tuition assistance and team member wellbeing programs.
• Career growth opportunities.