Parts Specialist

About the role

O'Reilly Auto Parts is hiring a Parts Specialist for its store in Shakopee, Minnesota. The position provides retail and installer customers with a high level of service and supports store management in completing assigned tasks. Pay range is $10.85 - $18.00 per hour, with possible additional premiums.

Key responsibilities

• Greet retail and walk-in customers promptly and help them select merchandise
• Answer phone calls, look up parts and quote prices, recommend related items and offer the Low-Price Guarantee
• Assist managers and installer service specialists with professional customers
• Maintain the cash drawer, handle cash and checks, make change and process credit cards
• Process exchanges and returns, and resolve customer complaints
• Complete image maker, planogram updates, freight receipt, stocking, cleaning and daily operational tasks such as returns, stock adjustments and cycle counts
• After training, operate brake lathes and other test equipment, and perform in-store services where allowed (wiper installation, battery testing, code scanning, headlight replacement)
• Occasionally drive a delivery vehicle when business needs dictate

Required profile

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly and professional customer service
• Able to multitask between phone and in-store customers
• ASE certification and fluency in multiple languages (Spanish highly desired) are desired

Required skills

• Familiarity with automotive parts, cataloging and the Weatherly index system is desired
• Familiarity with automotive sales or service is desired

What we offer

• Paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental and vision insurance with optional FSA
• Tuition assistance and team wellbeing programs
• Career growth opportunities