Partner Success Lead

About the role

Anthropic’s consulting and systems integration partners are increasingly selling and delivering Claude solutions. The Partner Success Lead is responsible for ensuring successful delivery, growth in customer Claude usage, and repeat engagements with partners across North America.

Key responsibilities

• Own every customer engagement from partner match to completed outcome, tracking scope, timeline, blockers, and usage trends.
• Run weekly delivery reviews, flagging at‑risk engagements with diagnoses, owners, and specific asks.
• Unblock issues such as partner capacity, scope creep, customer readiness, product questions, and conflicts by coordinating with internal teams.
• Track delivery quality and consumption metrics, including on‑time completions and weekly active use.
• Build senior relationships with partner practice and delivery leadership, establishing executive‑level trust.
• Develop each partner’s Claude practice through certified bench depth, repeatable offerings, and published customer stories.
• Document and scale best practices, creating reusable engagement review packs, unblocking plays, and practice‑building guides.

Required profile

Required skills