Part-Time Patient Customer Service Representative

About the role

R1 RCM Inc. is looking for a part-time, PRN Patient Customer Service Representative to work at Ascension St. John in Sapulpa. You will help patients check into the hospital and answer questions during registration, building trust by collecting information accurately and quickly while listening with compassion. No previous healthcare experience is required; training is provided.

Key responsibilities

• Work on computers and answer phones to intake patient information in a busy environment, across multiple screens, so details are entered correctly between physician and nurse check-ins.
• Type quickly and handle multiple programs, working around clinicians who interrupt for emergent clinical care.
• Help patients who may be very ill or worried, asking follow-up questions and building rapport in real time.
• Collect patient and insurance information, dealing with the variation in health plans and coverage through training.

Required profile

• High school diploma or GED.
• Excellent customer service experience.
• Preferred: medical experience.
• Must be up to date on all vaccinations, pass a drug test and pass a background check before hire.
• Confident multi-tasker, quick to learn technology, able to type and answer phones; no prior healthcare knowledge needed.

What we offer

• Base pay of $14.50 - $18.99 per hour, depending on role, level, location, skills, experience and education.
• A supportive team and opportunities to grow your career in healthcare.