Part-Time Guest Service Agent

About the role

A part-time Guest Service Agent position at Embassy Suites by Hilton South Jordan Salt Lake City, a 192-room hotel near Salt Lake City. The agent greets, registers and services guests in a friendly and courteous way, following hotel and brand standards.

Key responsibilities

• Greet guests and offer to help with their needs
• Register and assign guests to rooms, set up payment methods and verify credit
• Make and confirm reservations, compute bills, collect payments and make change
• Transmit and receive messages by telephone or the PMS system
• Respond to guest requests promptly and handle complaints, escalating to a supervisor when needed
• Secure guests' valuables in the hotel safe or safe-deposit box
• Perform bookkeeping tasks such as balancing accounts and audits
• Monitor guest satisfaction scores and work to improve them
• Follow safety standards (OSHA, MSDS) and assist in the breakfast area or with luggage during peak times

Required profile

• High school diploma or equivalent preferred
• Previous customer service experience or equivalent training required
• Ability to stand for long periods, walk, lift up to 25 pounds and bend and reach
• Schedule varies and may include holidays, weekends and alternate shifts

Required skills

• Knowledge of PMS systems preferred

What we offer

• Medical, dental and vision health insurance
• Paid time off and 401k company match
• Daily pay and free basic life insurance
• Travel discounts, transit and parking benefits, wellness program and referral bonus