Order to Cash Senior Analyst

About the role

Merck & Co., Inc. is hiring an Order to Cash Senior Analyst in San Jose (City Place). The role manages ad hoc customer requests and owns the end-to-end order management process, from order capture through fulfillment, delivery confirmation and post-delivery support, coordinating internally with supply chain, inventory, logistics and billing teams.

Key responsibilities

• Process sales orders for wholesalers, distributors, retail chains, hospitals and physician offices in a timely, accurate and compliant way
• Keep customers informed about their orders and communicate daily with them, including by phone and with local business partners
• Coordinate with channel development and supply chain on messaging, reports and follow-up, and plan trade activity for month, quarter and year-end
• Update SOPs and work instructions, including SOX controls, and check the accuracy of credit/debit notes
• Enter and generate sales orders, returns and non-return credit notes in the system, and analyse new orders on ad hoc request
• Resolve claims and issues, provide audit documentation and apply internal compliance policies
• Deliver proactive client service and develop reporting for Supply Chain, Channel Development and Finance stakeholders

Required profile

• Bachelor's degree in Business Administration, Supply Chain or Finance
• At least 2 years of experience in a finance or supply chain department of a multinational company is desired
• Order management experience is desired
• English speaking and writing, and Spanish written and spoken

Required skills

• Ability to work independently and in a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal and organisation skills
• Advanced PC skills (MS Excel, Word, PowerPoint)
• Experience with SAP is an advantage