Operations Supervisor

About the role

We are looking for a dependable Operations Supervisor to oversee the daily return and reconciliation process for appliance delivery teams serving a major national retailer. The role acts as the primary liaison between independent contractors, warehouse staff, and customer representatives to ensure accurate accounting of returned products, paperwork, and equipment.

Key responsibilities

• Monitor delivery routes throughout the day using company systems to track truck progress and anticipated return times.
• Coordinate inbound traffic and manage dock operations during route returns.
• Verify returned appliances, damages, exchanges, and undelivered items for accurate reconciliation.
• Review and validate route paperwork, delivery documentation, and inventory records for completeness.
• Communicate with contractors and warehouse personnel to resolve discrepancies and operational issues.
• Maintain accurate records in transportation, delivery, and warehouse management systems and support audits.

Required profile

• High school diploma or equivalent.
• Previous experience in warehouse, logistics, transportation, dispatch, or related operations.
• Comfortable working in an active dock environment and handling varying temperatures.
• Strong organizational and multitasking abilities.
• Proficiency with computers and willingness to learn warehouse management systems.
• Flexibility to work overtime when operational needs require.

What we offer

• Stable Tuesday‑through‑Saturday schedule with overtime opportunities.
• Fast‑paced, team‑oriented environment with growth potential in logistics and transportation.
• Comprehensive benefits including medical, dental, vision, 401(k) with company match, paid time off, and flexible work schedules when possible.
• Physical work environment with opportunities to develop hands‑on warehouse and dock management skills.