Operations Supervisor - 1st Shift

About the role

DHL eCommerce is hiring an Operations Supervisor for the 1st shift at its Distribution Center. The supervisor executes the policies and procedures needed to manage the handling of mail and small parcels, making sure the process meets customer and internal requirements in an organized, efficient and safe way.

Key responsibilities

• Assign work, set completion dates, review work and manage performance according to organizational policies and performance management processes.
• Supervise employees, mail and small parcel processing, quality processes and transportation to achieve optimal quality and profitability.
• Ensure proper staffing by department and shift based on scheduled volume, and oversee attendance and time management.
• Conduct performance reviews, coach and train direct employees.
• Monitor facility equipment and ensure it meets production standards.
• Support the Distribution Center Business Plan through timely, accurate fulfillment while keeping costs and quality in check.
• Review productivity, KPI and quality reports and recommend improvements to production methods and working conditions.
• Oversee safety activities, including compliance with the safety policy and bi-annual safety training.
• Support the HR Business Partner in recruiting and interviewing new hires, act as liaison with on-site postal clerks, and stay updated on postal rates and regulatory changes.

Required profile

• Minimum: HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience, or 2 years in a distribution, mail or similar environment.
• PREFERRED: Bachelor's degree in a related field, knowledge of small parcel logistics, experience improving operations quality and safety programs, and experience using process improvement tools such as 5S.
• Knowledge of operations quality and safety programs.

Required skills

• Strong leadership, organizational, analytical and problem-solving skills.
• Ability to motivate, delegate and hold direct reports accountable to daily, weekly and monthly production objectives.
• Excellent oral and written communication skills.
• Proficiency in MS Word, Excel and PowerPoint.

What we offer

• Salary range of $69,525 - $85,000, depending on skills, location and experience.
• Bonus programs, retirement savings (401k with company match).
• Medical, dental, vision and well-being programs, FSA/HSA availability.
• Tuition reimbursement, paid time off, company-paid holidays and floating holidays, paid parental leave.
• Employee discount program, employee assistance and work-life program, life insurance, and short- and long-term disability coverage.