Customs Entry Specialist

About the role

As a Customs Entry Specialist, you will manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, partnering with customers, carriers, government agencies and internal teams. The role suits someone who thrives in a fast-paced, detail-oriented environment and wants to build expertise in customs brokerage while improving customer satisfaction and operational excellence.

Key responsibilities

• Serve as a trusted point of contact for customers, answering questions and giving timely, accurate shipment updates
• Prepare and process U.S. Customs entries and Partner Government Agency (PGA) filings, ensuring regulatory compliance
• Open and manage entry files in line with KPIs and service standards
• Coordinate shipment clearance with freight forwarders, steamship lines, airlines and container freight stations (CFS)
• Track and trace inbound shipments from port or airport through final delivery
• Upload required documentation and entry packages into operating systems
• Complete customer billing, delivery orders and operational reports
• Maintain and update customer SOPs and support coverage, cross-training and peak-volume needs

Required profile

• 6-12 months of customs brokerage or related industry experience
• At least 2 years in a CHB or operational support environment preferred
• Bachelor's degree preferred (or equivalent work experience); Customs House Broker license preferred but not required
• Strong verbal and written communication skills
• Highly organized, detail-oriented, able to handle multiple priorities under pressure

What we offer

• Pay range of $56,000-$60,000, which may vary with experience and location
• Medical, dental and vision coverage
• RRSP+ company match
• Employee assistance program and paid time off
• Flexible work schedules where possible and career advancement opportunities