Operations RMA Lead

About the role

Analog Devices, a global semiconductor company, is hiring an Operations RMA Lead to drive efficient execution of field return processing across the operations workflow. The role coordinates the end-to-end Return Material Authorization (RMA) process and reports to the General Manager. It works closely with receiving, inspection, planning and support functions to coordinate returned product, improve status visibility and support timely troubleshooting and rework, helping reduce turnaround time and keep priorities aligned.

Key responsibilities

• Coordinate the movement of returned product through receiving, inspection and planning functions to support efficient processing and timely disposition.
• Drive prioritization of troubleshooting and rework activities within the operations group to maintain progress on active field returns.
• Develop and maintain tracking tools that give clear visibility of the status of field returns in process.
• Collaborate with support organizations so that technical and logistical support is in place for efficient turnaround within defined time expectations.
• Monitor progress against turnaround expectations and escalate delays, risks or support gaps as needed.
• Coordinate offline work in process related to field returns and broader operations priorities.
• Identify recurring process issues and recommend practical improvements that strengthen efficiency, accuracy and customer satisfaction.
• Ensure products meet or exceed customer requirements for quality and reliability, as well as internal goals for cost and delivery.

Required profile

• US citizen, willing and able to obtain security clearance; export licensing review may be required for non-US citizens and permanent residents.
• Bachelor's degree in operations, engineering, supply chain, business or a related field.
• 8+ years of experience supporting electronics manufacturing, operations, supply chain, product support or field return processes.
• Ability to communicate clearly in written and spoken English and to update stakeholders promptly.
• Detailed, disciplined, with strong problem-solving skills and the ability to manage multiple priorities.
• Able to sit, stand, walk and bend for extended periods; travel about 10% of the time; first shift, days.

Required skills

• High proficiency in Microsoft Excel and experience with spreadsheets, workflow trackers, enterprise systems or similar tools for data analysis, status reporting and record management.

What we offer

• Expected wage range of $78,400 to $107,800, which may vary with location, experience and other factors.
• Discretionary performance-based bonus.
• Medical, vision and dental coverage, 401k, paid vacation, holidays and sick time.