Operations Manager - Architecture & Professional Services

About the role

A growing architecture firm is looking for a highly organized, proactive Operations Manager to own its day-to-day operations. Working closely with firm leadership, the manager oversees the operational infrastructure from HR and recruiting to office management, technology, project systems and internal processes. The role suits someone who enjoys building systems, improving processes and managing people operations, and who can work independently.

Key responsibilities

• Own and maintain firmwide operational systems and workflows, and create, document and improve SOPs
• Manage project management, timekeeping and billing systems, and maintain project management and CRM systems
• Own recruiting (postings, applicant review, interviews), develop HR policies, lead onboarding and coordinate benefits
• Support performance reviews, track professional licenses and certifications, and run internal Lunch & Learn sessions
• Manage vendors, contracts and facilities maintenance, and oversee office supplies, equipment and logistics
• Coordinate travel, calendars, mail and filing, and support meetings and events
• Set up new projects, prepare and issue client invoices, review timesheets and prepare project close-out summaries

Required profile

• 3+ years of experience in business operations, office management, HR administration or project administration
• Experience in a project-based professional services environment such as architecture, engineering or construction preferred
• Strong organization, attention to detail and excellent written and verbal communication
• Comfortable holding people and vendors accountable and working independently

Required skills

• Microsoft Office
• Project management, timekeeping or billing software preferred
• QuickBooks Online or bookkeeping experience is a plus

What we offer

• Base salary of $63,000-$72,000, rising to $75,000-$85,000 if the role includes full bookkeeping ownership
• Paid time off, paid holidays and flexible summer and alternate-Friday schedules
• Medical, dental and vision insurance, SIMPLE Roth IRA with 3% employer match after six months, monthly phone stipend and continuing education reimbursement
• Full-time in-office position in downtown Annapolis, with possible remote work after one year