Night Shift Front Desk Receptionist

About the role

We are looking for a friendly and detail‑oriented Front Desk Receptionist to join our night‑shift team from 11 pm to 7 am. You will be the first point of contact for guests staying at The Sleep Inn Ellenboro, ensuring a smooth check‑in and check‑out experience and maintaining a welcoming atmosphere throughout the night.

Key responsibilities

• Greet guests, verify reservations and complete check‑in procedures.
• Assign rooms according to preferences and manage key distribution.
• Handle guest inquiries, provide information about hotel amenities and local attractions.
• Process payments, credit‑card transactions and issue accurate invoices.
• Address guest concerns or complaints promptly and professionally.
• Monitor security cameras, follow emergency procedures and ensure guest safety.
• Answer phone calls, take reservations and update the booking system.
• Perform administrative tasks such as record‑keeping and managing guest profiles.

Required profile

• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to work independently during overnight hours.
• Customer‑service mindset with a friendly attitude.
• Basic math skills for handling payments.

Required skills

What we offer

• Opportunity to work with an award‑winning hospitality team.
• Competitive compensation.
• Training on hotel systems and safety procedures.