Night Concierge

About the role

The Night Concierge joins the Front Office team at The Gritti Palace, a Luxury Collection hotel in Venice. Reporting to the Head Concierge, you will be the first point of contact for guests arriving during the night shift, delivering warm, personalized service and ensuring a seamless stay.

Key responsibilities

• Welcome, acknowledge, and assist guests using their names whenever possible.
• Anticipate guest needs, provide information on hotel services, facilities, and local attractions.
• Handle special requests such as transportation, restaurant reservations, and local recommendations.
• Address guest concerns through approved service‑recovery procedures.
• Assist guests with disabilities in line with company guidelines.
• Monitor public areas to ensure guest comfort, safety, and well‑being.
• Process check‑ins and check‑outs, verify identification, secure payment, assign rooms, and issue electronic keys.
• Sell available rooms to walk‑in guests according to rate guidelines.
• Operate the telephone switchboard, manage wake‑up calls, and handle guest communications.
• Maintain accurate guest documentation in compliance with privacy standards.

Required profile

• Professional, friendly demeanor with strong communication skills.
• Ability to work independently during night hours.
• Knowledge of local Venice attractions and events.
• Attention to detail and commitment to guest satisfaction.

Required skills

What we offer

• Professional career progression within Marriott’s global network of 9,000 hotels.
• Learning and development opportunities online, on‑the‑job, and in classroom settings.
• Discounts on hotel rooms, food & beverage, and gift‑shop items.
• Engaging colleagues, experienced management, and a supportive work environment.
• Charity events, wellbeing activities, and community volunteering through the TakeCare program.
• Canteen service, uniform laundry, and other employee benefits.