Member Team Lead – Retail Operations
Sam's Club · Lafayette
Job description
About the role
The Member Team Lead is responsible for supervising associates in a Sam's Club location, ensuring exceptional member service, driving membership growth, and maintaining operational standards across sales, accounting, and store upkeep.
Key responsibilities
- Assign duties, set goals, and provide feedback to associates while training them on processes and member‑service techniques.
- Promote membership programs, process upgrades, and encourage renewals to meet membership targets.
- Assist members with purchasing decisions, self‑service technology, register or self‑checkout transactions, and club‑pick‑up orders.
- Manage claims, returns, merchandise organization, shrink identification, and cart/flat‑bed logistics.
- Handle cash fund operations, daily deposits, cash‑register transfers, and financial documentation while preserving confidentiality.
- Develop and implement process improvements in collaboration with managers and other business partners.
- Ensure compliance with company policies, ethics, and the Open Door Policy, addressing any compliance issues.
Required profile
- Proven experience supervising retail associates and delivering high‑quality member service.
- Strong communication skills with the ability to train, coach, and motivate a team.
- Detail‑oriented mindset for handling cash, accounting records, and inventory accuracy.
- Ability to analyze operational data and identify improvement opportunities.
- Commitment to upholding company policies, ethics, and a customer‑first culture.
Required skills
- Point‑of‑Sale (POS) register operation
- Cash handling and fund transfer procedures
- Basic financial record‑keeping and reporting
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Published 3 hours ago
Expires 1 month from now
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Sam's Club
Lafayette
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