Member Services Representative

About the role

Member Services Representatives at Honeydew handle inbound calls and live‑chat inquiries from patients, labs and pharmacies, guiding them to the right resources and scheduling appointments. This fully remote position supports the company’s mission to improve skin health for millions.

Key responsibilities

• Answer incoming calls and live‑chat messages, providing courteous and accurate information.
• Direct inquiries to appropriate departments and schedule patient appointments.
• Maintain detailed records of interactions in the CRM system.
• Troubleshoot issues, resolve concerns, and escalate when necessary.
• Develop and retain deep knowledge of Honeydew’s products and services.

Required profile

• Previous experience in customer service or call‑center environments (preferred).
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to stay calm and professional under pressure.
• Basic computer proficiency.

Required skills

• Proficiency with standard computer applications (e.g., email, web browsers, CRM).

What we offer

• Fully remote work with an hourly rate of $17.00.
• Opportunity to impact patients’ lives and join a mission‑driven team.
• Comprehensive health benefits (medical, dental, vision).
• 401(k) with company match.
• Monthly technology stipend.
• Paid time off and paid holidays.
• Supportive, collaborative culture.