Medical Secretary

About the role

Akido, an AI-powered primary care provider, is hiring a Medical Secretary for its Rhode Island Primary Care Medical Group. The role provides administrative and clerical support and acts as a communication hub between patients, providers, clinical staff and external stakeholders in a multi-site practice.

Key responsibilities

• Greet patients, check them in and verify demographics and insurance in Epic EHR
• Schedule, reschedule and confirm appointments across providers and locations, and manage provider calendars
• Collect co-pays and process payments, register new patients and update their information
• Maintain confidential medical records in Epic, scan and file documents, and handle requests and release of information forms
• Ensure HIPAA compliance, track missing documentation and prepare charts for provider review
• Transcribe notes, coordinate referrals and prior authorizations, and verify insurance eligibility
• Prepare and submit insurance claims, handle mail and faxes, and coordinate follow-ups and recalls
• Act as liaison between patients, providers and external contacts, communicate test results, and coordinate with other group locations, pharmacies, labs and imaging centers
• Support quality improvement, ACO quality metrics documentation and compliance initiatives

Required profile

• At least 2 years of experience as a Medical Secretary in primary care
• High school diploma
• Good interpersonal skills and courtesy with staff, physicians and patients
• Ability to lift 15 pounds at times and work long periods sitting, standing or walking

Required skills

• Proficiency with Epic and Microsoft Office (Excel, Outlook, Teams, Word)
• Familiarity with medical terminology and ability to calculate and collect cash

What we offer

• Salary of $37,440-$45,760
• Medical, dental and vision coverage, and company-paid basic life insurance
• Health reimbursement arrangement and voluntary accident insurance
• 401k eligibility after 1 year, with immediate vesting of the company match
• Paid time off and paid holidays