Medical Field Operations Lead (Eucerin)

About the role

Beiersdorf North America is hiring for a full-time contract position in Stamford, CT, focused on supporting the dermatology field force and medical management team. The role covers training, HCP targeting, platform enablement, analytics, compliance tracking and incentive compensation, working closely with IQVIA, IQMED and other partners.

Key responsibilities

• Lead the rollout of Eucerin Way of Detailing and Way of Mentoring training for Regional Sales Managers, and coordinate training delivered with Sales Force Leasing
• Coordinate segmentation studies and revised dermatologist target lists with IQVIA and deploy them to Dermatology Sales Representatives
• Serve as the NA subject matter expert for IQMED, IQVIA, ProVoice, Close-Up and related platforms, and lead DSR/RSM training for the CareForce platform
• Manage monthly ProVoice reporting, recommendation-share reports and ad hoc analysis for the Sr. Director, Medical Management and RSMs
• Plan and run IQMED tracking of DSR performance and compliance, and manage DSR compliance KPIs linked to ROI and brand awareness
• Integrate external data sets such as congress attendee lists into IQMED and support point-of-sale trend analysis by region
• Manage the relationship with Mercer, support the semiannual DSR incentive compensation plan and calculate payouts with HR
• Manage field operations, external partnerships and vendor support, and partner with Global Medical Operations on systems and reporting standards
• Support the Sr. Director, Medical Management and lead cross-functional initiatives such as the Walgreens retail initiative
• Maintain an understanding of the dermatology market and competitor field force models and turn insights into recommendations on territory design and resource allocation

Required profile

• Bachelor's degree required
• 5+ years of experience in medical operations, sales operations, business analytics, field force effectiveness, commercial operations, healthcare analytics or related roles
• Expertise in data analytics, reporting and turning complex data into actionable recommendations
• Experience managing cross-functional projects and influencing stakeholders; ability to train others and drive adoption of new processes
• Strong business acumen, strategic thinking and communication skills, able to present to field teams and senior leadership

Required skills

• Preferred: experience with IQVIA, ProVoice, IQMed, CRM platforms, business intelligence tools or similar field operations systems
• Preferred: strong understanding of HCP targeting, segmentation, territory planning and field force optimization
• Preferred: experience evaluating emerging technologies, data integration, AI applications and process automation