Medical Assistant II – Patient Care Support

About the role

The University of Miami UHealth is seeking a Medical Assistant II to provide compassionate, patient‑centered care in its Doral clinic. The role focuses on supporting patients’ physical and spiritual well‑being while collaborating closely with clinical teams.

Key responsibilities

• Deliver care with loving kindness, respecting each patient’s spiritual beliefs and practices.
• Encourage patients to share feelings openly and create a safe, healing environment.
• Assist providers during examinations by preparing treatment rooms with necessary supplies and instruments.
• Communicate clearly with patients, families, and team members, seeking assistance when needed.
• Maintain compliance with HIPAA and other state and federal regulations.
• Participate in unit/clinic programs, meetings, and team‑building activities.
• Utilize available technology for documentation, communication, and accessing clinical information.
• Commit to ongoing professional development and lifelong learning.

Required profile

• Compassionate and authentic presence with patients and families.
• Strong ability to prioritize multiple requests and work expectations safely and professionally.
• Effective conflict‑resolution and teamwork skills.
• Commitment to ethical behavior, therapeutic communication, and patient privacy.
• Willingness to learn and apply current clinical practice standards.

Required skills

• Basic medical terminology.
• Knowledge of HIPAA regulations and patient privacy standards.