Manager of Client Training

About the role

The Manager of Client Training will lead the design, delivery, and scaling of client learning programs for a complex SaaS platform. This strategic position shapes how customers onboard, adopt, and succeed with the product, directly influencing retention and growth.

Key responsibilities

• Design, implement and scale training programs that support onboarding, adoption and long‑term success.
• Lead, coach and develop a high‑performing training team aligned with business and client needs.
• Partner with Client Success, Sales, Product and Marketing to ensure training initiatives match organizational goals.
• Oversee LMS strategy, content delivery processes and vendor management.
• Develop curricula using blended learning, micro‑learning and virtual formats.
• Define KPIs, OKRs and learning metrics; use data and feedback to continuously improve programs.
• Maintain training content accuracy with product updates and compliance requirements.

Required profile

• Bachelor’s degree or equivalent professional experience.
• 5+ years in training management, instructional design or learning program leadership (SaaS experience preferred).
• Proven leadership of training or enablement teams.
• Strong analytical mindset with experience using data to improve learning outcomes.
• Excellent communication, presentation and stakeholder‑management skills.
• Willingness to travel as needed.

Required skills

• LMS platforms
• Learning analytics tools