Manager, Enterprise Crisis Management

About the role

Centene is looking for a Manager, Enterprise Crisis Management to manage and enhance its Crisis Management Program, covering preparedness, response, recovery and continuous improvement across the enterprise. The role leads crisis response coordination, incident monitoring, exercises, training, emergency communications and program governance, and works with business stakeholders to strengthen organizational readiness and resilience.

Key responsibilities

• Manage the Enterprise Crisis Management Program, including policies, procedures, standards and supporting documentation.
• Lead enterprise response activities during crises, significant incidents and operational disruptions, and facilitate crisis activation and coordination.
• Coordinate with internal business partners to monitor emerging threats, assess potential impacts and support response.
• Develop and run crisis management exercises, simulations and preparedness activities, and deliver training and awareness programs for Incident Management Teams, Crisis Management Teams and other stakeholders.
• Lead after-action reviews and corrective action management following exercises and real-world events.
• Manage crisis management technology platforms, emergency notification systems and supporting program tools.
• Develop and distribute crisis communications, situation reports, executive briefings and stakeholder updates during incidents.
• Track, analyze and report crisis management metrics, program performance and continuous improvement opportunities.
• Partner with Human Resources, Security, Technology, Facilities, Communications, Legal, Compliance and business leaders to strengthen preparedness, response and recovery.

Required profile

• Bachelor's degree in Emergency Management, Homeland Security, Business Administration, Risk Management or a related field.
• 5+ years of experience in Crisis Management, Emergency Management, Business Continuity, Disaster Recovery, Security Operations, Risk Management or a related field.
• Experience leading or coordinating response activities during operational disruptions or crisis events.
• CEM and other industry-related certifications preferred.

What we offer

• Pay range of $107,700 to $199,300 per year, adjusted for skills, experience, education and other job-related factors.
• Health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays.
• Flexible work arrangements, including remote, hybrid, field or office schedules.