Manager, Customer Success – Global Systems Integrators

About the role

As the Manager of Customer Success for Global Systems Integrators (GSI) at Anthropic, you will lead a front‑line team that drives value for Anthropic’s most complex partner relationships. You will coach a group of 5–8 Customer Success Managers, shape repeatable success frameworks, and expand Claude’s adoption across GSI and consulting‑firm clients.

Key responsibilities

• Directly manage and develop a team of 5–8 Customer Success Managers supporting GSI and consulting‑firm partnerships.
• Own the hiring plan, sourcing strategy, onboarding and training to grow the team to full strength.
• Coach team members on navigating matrixed partner organizations, champion activation, change management and value realization.
• Drive accountability to core CS metrics such as expansion, customer health, retention (NRR) and CSAT.
• Participate in strategic partner engagements and escalations, presenting to practice leaders, CTOs and managing‑partner stakeholders.
• Build and refine GSI success methodology, including success planning frameworks, QBR templates, Center of Excellence blueprints, Train‑the‑Trainer curricula and expansion playbooks.
• Collaborate closely with Sales and Partnerships to align on joint objectives.

Required profile

• Proven experience leading Customer Success teams of 5–8 members.
• Track record of hiring, onboarding and developing talent in a fast‑growing environment.
• Experience working with Global Systems Integrators or large consulting firms.
• Ability to influence without formal authority across matrixed organizations.
• Executive presence when engaging senior stakeholders.

Required skills