Manager, Claims Programs

About the role

Inspire Brands, a multi-brand restaurant company with more than 33,300 locations worldwide, is hiring a Manager, Claims Programs in Atlanta, Georgia. The role implements efficient claims management procedures and sets protocols for successful claims resolution across all commercial insurance policies, helping to reduce the company's cost of risk.

Key responsibilities

• Lead the management of property and casualty claims programs for all brands with company restaurant locations.
• Manage third-party claims administrators and insurance carrier claim resources, run quarterly claims reviews, develop special handling instructions and manage contractual TPA issues.
• Provide direction, oversight, supervision and coaching of the claims management team so claims are resolved accurately, efficiently and at minimal cost.
• Identify and recommend programs and processes for continuous improvement of post-loss claims management, and develop and maintain claims analytics.
• Monitor claims assignments and activities to balance workload and create efficiencies.
• Collaborate with Safety Programs Manager, Training and Operations leaders on safety initiatives and training, and share significant claims trends with HR Business Partners and Operations leaders.
• Establish actuarial benchmarks for yearly claims performance, stay current on multi-state workers' compensation and general liability trends, and confer with the Litigation Director on legal updates.
• Support the Risk Management department and build relationships with vendors, defense counsel and other external parties.

Required profile

• College degree required; preferred background in Risk Management and Insurance.
• Minimum 5 years of experience; preferred experience in a claims management environment.

Required skills

• Knowledge of multi-state workers' compensation laws, rules and regulations.
• Solid knowledge of dram shop, products liability, premises liability and automobile liability laws and regulations.
• Advanced knowledge of insurance policies and terms, especially commercial general liability and automobile insurance.
• Decision making, negotiation, problem solving and process improvement skills.
• Excellent verbal and written communication, including presentation experience.
• Basic knowledge of risk management and claim information systems.