Live Operations Associate

About the role

Roku is looking for a Live Operations Associate to support premium subscription operations. The role focuses on building, launching, and managing subscription channels and live experiences on The Roku Channel, ensuring a reliable, high-quality viewer experience.

Key responsibilities

• Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage.
• Orchestrate tasks among production, service partners, and on-shift support engineers using directions and checklists.
• Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis.
• Deliver timely reports with key metrics, incidents, mitigations, and follow-ups.
• Contribute to tooling improvements and assist in testing and adoption of automation to increase operational efficiency.
• Manage customer notifications and workflow coordination to meet service-level agreements.
• Assist in training and onboarding of new Live Event staff as the team scales.
• Support Live Events during peak periods, including nights and weekends as needed.

Required profile

• Willingness to work variable hours, including nights and weekends during live events.
• Ability to communicate clearly and coordinate across internal teams and external partners.
• Experience collaborating with engineering, product, programming, and partner teams.

Required skills

What we offer

• Base salary between $80,000 and $90,000 per year, plus equity.
• Health insurance, equity awards, life and disability insurance, parental leave, wellness benefits, and paid time off.
• Hybrid work model: onsite Monday-Thursday, remote Friday.
• Location options in Austin, TX or Stamford, CT.