Level 1 Help Desk & Desktop Support Technician

About the role

We are looking for a motivated Level 1 Help Desk / Desktop Support Technician to join our client’s growing team in Atlanta. This position offers a balanced mix of help‑desk ticket handling and hands‑on desktop support, providing an excellent foundation for a career in IT support.

Key responsibilities

• Serve as the first point of contact for IT support via phone, email, or in‑person.
• Triage and resolve Level 1 tickets related to software, hardware, and network issues.
• Escalate complex problems to Level 2/3 support teams when necessary.
• Document issues, resolutions, and workarounds in the ticketing system.
• Set up, configure, and troubleshoot Windows PCs, laptops, monitors, and peripherals.
• Provide hands‑on support for local printers, scanners, and other devices.
• Assist with user onboarding and off‑boarding, including account setups and hardware provisioning.
• Maintain inventory of equipment and track asset assignments.

Required profile

• 1 to 4 years of experience in an IT help‑desk or desktop‑support role.
• Strong troubleshooting skills for Windows OS, Microsoft Office, and common desktop applications.
• Working knowledge of PC hardware, printers, and basic networking.
• Experience with a ticketing system such as ServiceNow, Jira, or Zendesk.
• Excellent interpersonal and communication skills; calm under pressure.
• Ability to work onsite in Atlanta, GA, Monday through Friday.

Required skills

• Windows operating system troubleshooting
• Microsoft Office suite
• PC hardware configuration and repair
• Printer and peripheral support
• Basic networking concepts
• ServiceNow
• Jira
• Zendesk