Legal Records Retrieval Specialist – Experienced

About the role

Codes Health is building a modern platform that automates end‑to‑end medical‑record retrieval for law firms and specialty healthcare providers. As a Legal Records Retrieval Specialist you will work on the front lines of retrieval operations, ensuring records are obtained accurately, quickly, and compliantly.

Key responsibilities

• Manage end‑to‑end record retrieval for assigned customers and healthcare providers.
• Build, standardize, and continuously improve playbooks for high‑volume hospitals, billing groups, and provider networks.
• Ensure accuracy and compliance of ROIs, affidavits, billing records, and complete document sets with zero rework.
• Identify workflow improvements and partner with engineering and product teams to automate repetitive steps.
• Collaborate with teammates to share learnings, standardize best practices, and raise quality standards.

Required profile

• Significant prior experience in legal record retrieval, with deep knowledge of the process, providers, and records.
• Strong work ethic and ownership mindset; pride in getting things done right.
• Excellent communication skills; comfortable calling provider offices and following up until completion.
• Highly organized and detail‑oriented; able to manage multiple requests simultaneously.
• Team player who cares about improving processes, not just checking boxes.

Required skills