Lead IT Specialist

About the role

The Lead IT Specialist provides advanced technical support while acting as a senior resource within the IT department. The role resolves complex workstation, server, network and application issues, supports IT projects and delivers high-quality service in a fast-paced clinical environment. It is highly client-facing, involving phone, email, remote and onsite support, and includes mentoring IT staff and helping prioritize workloads. The position is on-site in Irving, TX.

Key responsibilities

• Receive, respond to and resolve calls, emails and tickets for client IT issues.
• Install, configure and maintain software for desktops and laptops, and assist with new hardware setup.
• Keep clients informed of progress and notify them of changes or expected outages.
• Follow logical troubleshooting methods and maintain vendor relationships.
• Use Active Directory for account and security group administration.
• Maintain an inventory of IT assets and document IT policies and procedures.
• Log notes and time worked on each ticket daily; occasional work outside normal hours.

Required profile

• Associate's degree in Information Technology or a related field required; bachelor's degree preferred.
• 5 years of help desk or similar experience; IT management experience required.
• CompTIA, MTA, MCSA and Citrix certifications preferred.

Required skills

• Windows workstation repair, maintenance, malware removal and deployment.
• Citrix support, RDP client support and Office 365 account and client support.
• Server backup monitoring, wireless connectivity, Exchange mailbox administration and Active Directory management.
• Diagnosing network connectivity issues and configuring network settings on workstations.
• Healthcare systems support (EMR, imaging systems, document management) and familiarity with HIPAA, CFR Part 11 and GDPR.

What we offer

• Potential base pay range of $41,700 to $104,200 per year, depending on qualifications, location and schedule.
• Incentive plans, bonuses and other compensation may apply, along with health and welfare benefits.