Lead Host

About the role

Delano Miami Beach, a luxury hotel with 171 rooms and food and beverage concepts, is hiring a Lead Host. The role leads and manages the host team so that guests receive outstanding service and seating runs smoothly during every shift.

Key responsibilities

• Lead and manage the host team to deliver excellent guest service and smooth seating across all shifts
• Work with restaurant management, servers and kitchen staff to coordinate guest experiences and fix service issues quickly
• Manage reservations, waitlists and guest flow to improve seating efficiency and reduce wait times
• Maintain high guest-service standards consistent with the restaurant's brand
• Help schedule, train and manage the performance of the team
• Complete daily reports and seating logs accurately
• Monitor guest feedback on seating and front-of-house service and share it with leaders
• Follow health, safety and restaurant policies, and foster a positive, supportive team culture through coaching and mentoring
• Perform other reasonable duties assigned by the supervisor or manager, including occasional lateral service to support guest service

Required profile

• High school diploma or equivalent; bachelor's degree preferred
• 3-5 years of supervisory experience in a restaurant, hospitality or upscale food and beverage setting
• Ability to stand or walk for an eight-hour shift and to lift or carry up to 20 lbs regularly
• Neat, clean and well-groomed appearance; uniform guidelines given by the supervisor

Required skills

• Front-of-house operations, guest seating management, reservation systems and customer service
• Guest flow and waitlist management
• Strong leadership, coaching and communication skills in English; additional languages preferred
• Knowledge of equal employment opportunity, occupational safety and health, wage and hour and labor relations laws