Lead Developer – Dynamics 365 Customer Service Workspace Migration

About the role

We are seeking a Lead Dynamics 365 Developer to lead a team of 5–7 developers and integration resources through the modernization of an existing Dynamics 365 Customer Service platform, focusing on migrating Unified Service Desk (USD) to Customer Service Workspace (CSW). This role combines technical leadership with deep expertise in CSW, USD, Dataverse, and integration modernization.

Key responsibilities

• Lead a 5–7 person development/integration team, providing technical direction, architecture, and governance.
• Design and implement migration frameworks, reusable patterns, and ensure testing and deployment readiness.
• Modernize existing APIs and CTI/telephony integrations, re‑implementing contracts, authentication, and data mapping.
• Manage requirements, tasks, defects, risks, and milestones using JIRA, delivering contractual milestones on schedule.

Required profile

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• 8+ years of Dynamics 365/CRM development experience, with 5+ years in Customer Service / CSW.
• Proven experience migrating USD to CSW and modernizing API integrations.
• Strong experience with Dataverse architecture, security, Power Apps, Power Automate, and CTI/telephony concepts.

Required skills

• Dynamics 365 Customer Service / Customer Service Workspace
• Unified Service Desk (USD) migration to CSW
• Dataverse / Power Platform (data modeling, security, Power Apps, Power Automate)
• JavaScript / TypeScript, C#, REST APIs, OAuth 2.0 / OpenID Connect
• CTI/telephony integration (Cisco Contact Center, Webex Contact Center, Genesys Cloud CX, Genesys Engage)
• JIRA for task and issue management

What we offer

• Paid vacation, sick leave, and holidays
• Medical, dental, and vision insurance
• Life insurance, short- and long-term disability
• 401(k) retirement plan
• Military leave, professional training, tuition reimbursement
• Employee wellness program and commuter benefits