Large Law Customer Success Manager – Kansas City/St. Louis

About the role

Join RELX’s LexisNexis Legal & Professional team as a Large Law Customer Success Manager, helping leading law firms adopt AI‑driven drafting, research, analytics and workflow solutions. This role is based in Kansas City or St. Louis and focuses on delivering measurable business outcomes for large‑law customers.

Key responsibilities

• Manage a portfolio of large‑law accounts, driving adoption, workflow transformation, retention and usage growth.
• Build trusted‑advisor relationships with firm stakeholders and develop tailored success plans aligned to firm goals.
• Guide customers in embedding LexisNexis AI‑powered solutions into daily legal work to realize measurable value.
• Partner with Client Managers, Sales, Product, Marketing and Enablement on account planning, business reviews, renewals and expansion opportunities.

Required profile

• Strategic, consultative mindset with strong executive presence.
• Commercial acumen and experience in customer‑facing roles within complex legal environments.
• Ability to influence senior stakeholders and manage change across sophisticated workflows.

Required skills

What we offer

• Opportunity to work with cutting‑edge AI and analytics tools in the legal sector.
• Collaboration with a global team of technologists, data scientists and legal experts.