Key Lead - Walden Galleria, Buffalo

About the role

The Key Lead at Walden Galleria in Buffalo is part of the store leadership team and ensures every customer receives a quality in-store experience. Acting as Floor Supervisor, the role guides and coaches Brand Reps and Stock Associates so that store operations run effectively and the team achieves daily sales targets.

Key responsibilities

• Perform opening and closing routines
• Operate register and point-of-sale systems
• Fulfill omni-channel orders
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyze reporting to inform decisions
• Protect store assets and perform inventory control
• Represent the brand and embody company culture and values

Required profile

• High school diploma or GED preferred, or equivalent
• 1 year of retail experience preferred; supervisory or management experience not required
• Experience leading groups or teams preferred
• Availability on Saturdays and Sundays and certain holidays, with 12-16 hours per week expected and more during peak times

Required skills

• Strong customer focus and interpersonal and communication skills
• Knowledge of current fashion trends
• Adaptability, flexibility and ability to balance multiple tasks
• Detail orientation, initiative and strong work ethic

What we offer

• Starting rate of $18.70 per hour
• Quarterly sales incentive bonus and merchandise discount
• Training and development, career advancement opportunities and the chance to become a Brand Affiliate