Key Lead - Square One Shopping Centre, Hollister

About the role

The Key Lead ensures every customer receives a quality in-store experience at the Hollister store in Square One Shopping Centre, Saugus. Acting as Floor Supervisor, the role guides and coaches Brand Reps and Stock Associates so that store operations run smoothly and the team achieves daily sales targets. The schedule varies weekly, with at least 12-16 hours per week, Saturday and Sunday availability, and extra hours during peak times.

Key responsibilities

• Perform opening and closing routines
• Operate register and point-of-sale systems
• Fulfill omni-channel orders
• Demonstrate product knowledge and brand awareness while driving sales
• Build and maintain visual displays
• Analyse reporting to inform decisions
• Protect store assets and perform inventory control
• Represent the brand and embody company culture and values

Required profile

• High school diploma or G.E.D. preferred, or equivalent
• 1 year of retail experience preferred; supervisory or management experience not required
• Experience leading groups or teams preferred
• Strong customer focus, interpersonal and communication skills, knowledge of current fashion trends
• Energetic, outgoing, adaptable, confident, detail-oriented and proactive

What we offer

• Starting rate of $17.85 per hour
• Quarterly sales incentive bonus
• Merchandise discount
• Training and development, and opportunities for career advancement
• Possible path to become a Brand Affiliate