IT Systems Management Analyst - Mainframe Night Shift

About the role

DXC Luxoft is hiring an Associate Systems Management Analyst in Elk River to support mission-critical enterprise Mainframe operations. The role covers high-volume batch processing, workload automation, system monitoring and keeping operational stability across several LPARs. It is a night shift position (Sun–Mon, plus one extra day every third week on Saturday or Wednesday) of 40 hours per week, 10 hours per day.

Key responsibilities

• Monitor and support enterprise Mainframe environments across multiple LPARs.
• Manage high-volume batch operations supporting about 15 million requests per month.
• Monitor system performance and ensure compliance with hourly SLAs.
• Execute workload automation requests and support Mainframe maintenance activities.
• Troubleshoot operational issues and escalate potential SLA violations.
• Support incident and change management processes and coordinate with application teams.
• Use enterprise-approved AI tools to improve efficiency and automate routine tasks.
• Follow data center security protocols and support onsite vendor access.

Required profile

• 2+ years supporting large-scale enterprise Mainframe environments with multiple LPARs, or a Bachelor's degree.
• Minimum 2+ years supporting workload automation requests and Mainframe maintenance.
• At least 1 year of hands-on experience with CICS, DB2 and Mainframe infrastructure.
• Bachelor's degree in Computer Science, Information Technology or a related field.
• ITSM certification or equivalent experience.

Required skills

• Mainframe operations, LPARs, workload automation, batch processing, CICS, DB2 and mainframe maintenance.
• SLA monitoring and incident management.
• 3+ years with ServiceNow for incident and change management.
• Experience with WLAaaS tools such as TWS/z or CA.
• Nice to have: familiarity with AI-assisted operational tools, automation and continuous improvement; English at C1 level.