IT Support Technician

About the role

Jabil is looking for an IT Support Technician to provide technical support to end users for PC, server, hardware and software applications. The role covers incident resolution, help desk ticket handling and on-call support, with the main workstation in the office and some time on the manufacturing floor.

Key responsibilities

• Troubleshoot and resolve end-user issues and manage the service desk queue and tickets in a timely way
• Install and configure PCs and peripherals, including Ghost imaging, and maintain an inventory of parts and repairs
• Administer user accounts via Bind View (Active Directory) and administer the PBX (re-enabling and creating phones)
• Load and verify software packages, and troubleshoot basic scanner issues (MES/SAP RF)
• Provide maintenance and support for audio-visual equipment and basic support for IT baseline applications
• Purchase software and hardware through the P.O. process and provide training and technical assistance to users
• Follow all corporate, regional and local ISS and site policies, including security and health and safety rules
• Share knowledge with other Jabil facilities and suggest improvements to processes

Required profile

• High school diploma and one year of experience, or an equivalent combination of education and experience
• A certification is required
• US citizenship
• Ability to provide on-call support
• Customer service, communication and time management skills, with a service-oriented attitude
• Ability to understand network and system architecture
• Physical ability to lift up to 25 lbs regularly and 50 lbs occasionally

Required skills

• Knowledge of Microsoft applications and utilities
• Ghost PC imaging
• Bind View and Active Directory administration