Senior IT Manager, Identity & Collaboration Platforms

About the role

Jabil is looking for a technically strong, business-focused Senior IT Manager to provide global leadership for its identity, authentication and collaboration platforms within Global IT Operations. The platforms (IAM, Microsoft 365, Microsoft Entra ID, Active Directory and related services) underpin employee productivity and secure access. The role coordinates existing service delivery teams, sets common priorities and leads cross-platform initiatives such as M&A integrations, automation, standardization and security, strengthening portfolio-level leadership while keeping the technical authority of current service managers.

Key responsibilities

• Define and run the global strategy and roadmap for identity and collaboration platforms, with end-to-end operational accountability across IAM, Microsoft 365 and related services.
• Oversee identity lifecycle management (joiner, mover, leaver), authentication, authorization, SSO, MFA, federation and directory services, and partner with HR, Information Security and application teams on identity governance.
• Lead Microsoft 365 leadership (Exchange Online, Teams, SharePoint, OneDrive), governance, modernization and emerging capabilities such as Copilot, Power Automate and intelligent workflows.
• Promote an automation-first approach using PowerShell, Microsoft Graph and APIs, and drive integrations between identity platforms, Microsoft 365, HR systems, cloud services and enterprise applications.
• Establish incident, problem, change, release, availability and capacity management practices, define service levels and KPIs, and lead major incidents and root-cause analysis.
• Work with Manufacturing IT, Site IT and OT teams so that identity and collaboration services support production-critical systems, respecting maintenance windows and production risk.
• Lead identity, collaboration and infrastructure workstreams for M&A due diligence, Day 1 readiness, migration and separation, coordinating directory, domain, tenant, email and access migrations.
• Partner with Information Security on identity policies, privileged access, audit requirements and security enhancements, and manage platform budgets, licensing, vendor relationships and cost optimization.

Required profile

• Bachelor's degree in IT, Computer Science, Engineering or a related discipline, or equivalent practical experience.
• 10+ years of enterprise IT experience and 5+ years leading technical teams, service delivery teams or managers.
• Deep understanding of identity and access management, authentication, SSO, MFA, federation and identity governance.
• Knowledge of SAML, OAuth and OpenID Connect, and broad experience with networking, servers, storage and cloud technologies.
• Experience with highly available, business-critical global platforms and in a manufacturing environment, including with Site IT, Manufacturing IT and OT teams.
• Strong IT service management, vendor and licensing management, and stakeholder and executive communication skills.

Required skills

• Microsoft 365, Microsoft Entra ID and Active Directory
• PowerShell, Microsoft Graph and APIs
• Preferred: M&A technology due diligence, tenant and directory migrations, ITIL, Copilot, Zero Trust, Azure and cloud certifications