IT Support Technician I – Helpdesk

About the role

Omega Morgan is looking for a dependable, customer‑focused IT Support Technician I to join its IT team. As the first point of contact for employees experiencing technical issues, you will provide Tier 1 assistance across a range of Microsoft 365 services, endpoint devices, and networking tools.

Key responsibilities

• Receive and triage IT tickets via FreshService, phone, email, or walk‑up.
• Provide Tier 1 administration for Microsoft 365, Active Directory, Exchange Online, SharePoint, Teams, and OneDrive.
• Handle onboarding and offboarding tasks, including account provisioning, licensing, permissions, and device setup.
• Perform password, MFA, token, and account lockout resets, as well as distribution‑list modifications.
• Modify SMB and NTFS share permissions and troubleshoot file‑access issues.
• Assist with basic Group Policy and Windows Server troubleshooting.
• Troubleshoot Outlook, Teams, VPN, Wi‑Fi, printers, browsers, and endpoint devices.
• Support software installations, updates, licensing, and emerging cloud‑based tools, including AI/ChatGPT assistance.

Required profile

• 1+ years of helpdesk or desktop support experience.
• Hands‑on experience with Windows 10/11 in a corporate environment.
• Working knowledge of Microsoft 365 applications.
• Familiarity with Active Directory user and group management.
• Basic understanding of Group Policy and Windows Server.
• Strong problem‑solving and multitasking abilities.

Required skills

• Microsoft 365 (Outlook, Exchange Online, Teams, SharePoint, OneDrive)
• Active Directory
• Windows 10/11
• FreshService ticketing system
• VPN and Wi‑Fi troubleshooting
• Group Policy basics
• Windows Server environment
• SMB/NTFS file‑share permissions

What we offer

• Opportunity to work in a collaborative IT team.
• Exposure to a broad range of technologies and emerging tools.
• Professional development and certification support.