IT Support Specialist

About the role

710 Labs is seeking an experienced IT Support Specialist to join its fast‑paced, innovative team. You will provide Level 1‑2 technical assistance across the organization, ensuring the reliability and security of its IT infrastructure while supporting multiple departments.

Key responsibilities

• Administer and maintain Google Workspace, Microsoft 365, Slack, and JumpCloud environments.
• Manage, troubleshoot, and monitor all installed systems and network infrastructure.
• Deliver Level 1‑2 support to staff, handling hardware, software, and connectivity issues.
• Implement new IT services and systems as directed by senior IT leadership.
• Develop and document IT processes, procedures, and system documentation.
• Collaborate with cross‑functional teams to meet organizational technology needs.

Required profile

• AS/BS degree in Computer Science or at least 2 years of IT systems administration or support experience.
• Strong analytical and troubleshooting abilities with the capacity to work independently.
• Excellent written and verbal communication skills.
• Experience with user onboarding/offboarding across multiple SaaS platforms.

Required skills

• Google Workspace administration
• Microsoft 365 administration
• Slack and JumpCloud management
• IT network security fundamentals
• Identity and Access Management (IAM)
• Familiarity with operating systems and platforms (Windows, macOS, Linux)
• Knowledge of networking equipment and concepts (Cisco, Fortinet, Unifi)
• CompTIA or related certifications (preferred)