IT Support Specialist

About the role

EMIT Technologies is seeking a dependable, service‑oriented IT Support Specialist to maintain day‑to‑day technical operations across office and manufacturing sites. You will provide frontline support, deploy and manage endpoint devices, and ensure smooth onboarding and offboarding of users.

Key responsibilities

• Provide first‑line support for hardware, software, and access‑related issues.
• Deploy, configure, and maintain desktops, laptops, tablets, printers, and other endpoint devices.
• Support onboarding and offboarding processes, including account setup and device provisioning.
• Troubleshoot endpoint, connectivity, and application issues in both office and manufacturing environments.
• Escalate complex technical problems to appropriate teams.
• Assist with inventory tracking, asset management, and device lifecycle processes.
• Maintain accurate ticket updates, troubleshooting notes, and support documentation.
• Collaborate with internal teams to resolve issues efficiently and contribute to continuous improvement of support processes.

Required profile

• 1–3 years of experience in IT support, help desk, or technical support.
• Familiarity with Windows environments and Microsoft 365.
• Strong troubleshooting, analytical, and customer‑service skills.
• Ability to manage multiple priorities in a fast‑paced setting.
• Comfortable supporting users in both office and manufacturing settings.
• Associate degree, technical certification, or equivalent hands‑on experience preferred.

Required skills

• Windows
• Microsoft 365

What we offer

• Competitive hourly rate ranging from $20 to $30 USD.
• Equal opportunity employer welcoming candidates from all backgrounds.