IT Support Analyst

About the role

The IT Support Analyst provides on‑site desktop and end‑user assistance for Beeline Medicines’ Cambridge office, supporting everyday technology needs and high‑visibility executive and event requirements.

Key responsibilities

• Deliver first‑level and select second‑level support for hardware, software, network, printing and Microsoft 365 applications, meeting SLA targets.
• Assist senior staff with priority technology support for C‑suite executives and board members, including workstation setup and pre‑meeting checks.
• Set up, operate and break down AV equipment for board presentations, investor events and town halls, monitoring live feeds and troubleshooting in real time.
• Maintain conference‑room technology (Teams Rooms, displays, cameras, microphones) and provide guest Wi‑Fi and device support.
• Image, configure and deploy laptops, desktops and peripherals, manage inventory and coordinate hardware deliveries.
• Support identity and access management tasks such as account provisioning, password resets and MFA troubleshooting.

Required profile

• Bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• At least 3 years of hands‑on desktop and end‑user support experience.
• Professional, service‑oriented presence when interacting with executives, board members and external guests.
• Reliable follow‑through and clear documentation habits.

Required skills

• Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and basic administration.
• Experience with Entra ID and Intune (preferred).
• Proficiency with an ITSM ticketing system such as ServiceNow or Jira Service Management.
• Knowledge of conference‑room systems, Teams Rooms and AV/webcasting equipment.
• Basic networking skills: Wi‑Fi troubleshooting, printer connectivity, VPN and DNS resolution.

What we offer

• Competitive salary range $77,000–$100,000 USD per year.
• Potential discretionary annual bonus and long‑term equity awards.
• Comprehensive health and wellness benefits, paid time off and public holidays.
• Flexible work arrangements / hybrid schedule where applicable.