IT Operations Intern

About the role

Tencent is hiring an IT Operations Intern for its IT team in the Palo Alto, California office. The intern works closely with the IT Operations, Infrastructure and Service Support teams on daily IT operations, project delivery, data analysis, coordination and continuous improvement. It suits someone with an IT background interested in enterprise IT operations, service management, project execution and operational planning.

Key responsibilities

• Support day-to-day IT operations, including issue follow-up, service tracking, operational reporting and documentation.
• Assist in coordinating IT projects and initiatives, including task tracking, meeting notes, progress updates, risk follow-up and stakeholder communication.
• Work with IT engineers and operations teams so that project actions are assigned, followed up and closed on time.
• Collect, organize and analyze IT operational data to spot trends, issues, risks and improvement opportunities.
• Prepare dashboards, reports, trackers and management summaries to improve visibility of IT operations and project progress.
• Support planning of team activities, operational reviews, training sessions, workshops and cross-team meetings.
• Maintain internal knowledge bases, process documents, service guides and project materials.
• Communicate with users and stakeholders to understand requests, gather feedback and clarify requirements.
• Identify opportunities to improve processes, including workflow optimization, better use of existing tools and light automation.

Required profile

• Bachelor's or Master's student in Information Systems, Computer Science, IT Management, Engineering, Business Analytics, Project Management or a related field.
• Basic understanding of IT operations, IT service management, infrastructure, workplace technology or enterprise IT support.
• Strong organizational skills and ability to manage multiple tasks and follow through to closure.
• Experience or strong interest in project coordination, project management, operational planning or service delivery.
• Available for a minimum of 6 months and a maximum of 12 months, and committed to working from the Palo Alto office.
• Bilingual English and Mandarin highly preferred.

Required skills

• Comfortable working with data; experience with Excel or similar tools for analysis, reporting and tracking.
• Experience with dashboards or visualization tools such as Power BI, Tableau or Looker Studio is a plus.
• Basic knowledge of automation tools, scripting, workflow tools or AI productivity tools is a plus, not mandatory.
• Previous internship or project experience in IT Operations, IT Support, PMO, Service Management, Data Analysis or Business Operations is preferred.
• Familiarity with Jira, Confluence, ServiceNow, SharePoint, Power BI or Excel is a plus.

What we offer

• Expected base pay of $27.12 to $51.93 per hour, depending on knowledge, skills and experience.
• 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays per year.
• Full-time interns can enroll in the company-sponsored medical plan.