IT & Business Systems Administrator

About the role

The IT & Business Systems Administrator will act as the primary technology resource for the organization, ensuring that business applications, infrastructure, and user environments are secure, reliable, and efficient. This role combines traditional IT support with ownership of Monday.com and CRM platforms to drive workflow automation and cross‑functional improvements.

Key responsibilities

• Administer Monday.com: design, build, and optimize workflows, boards, dashboards, automations, and reporting.
• Maintain CRM systems, ensuring data integrity, user adoption, and consistent processes.
• Develop and manage integrations between Monday.com, CRM tools, and other business applications.
• Identify and implement automation opportunities to reduce manual effort across departments.
• Provide end‑user technical support for hardware, software, account access, and connectivity issues.
• Partner with HR for employee onboarding/offboarding, Google Workspace administration, and license management.
• Manage company domains, DNS records, and related services for BVRG and Innmade.
• Oversee IT assets, software licenses, subscriptions, and renewals.
• Implement and continuously improve cybersecurity measures, including MFA, endpoint security, and phishing prevention.
• Document system configurations, processes, workflows, and architecture for scalability and continuity.
• Train employees on business systems, automation tools, and security best practices.

Required profile

• Proven experience in IT support and system administration.
• Familiarity with Monday.com administration and workflow automation.
• Experience managing CRM platforms and integrating business applications.
• Strong troubleshooting skills and ability to work with third‑party vendors.
• Excellent documentation and training capabilities.

Required skills

• Monday.com administration
• CRM system management (e.g., Salesforce, HubSpot)
• Google Workspace administration
• Domain and DNS management
• Multi‑factor authentication (MFA)
• Endpoint security and phishing prevention
• IT asset and license management